Munch or Byte: Five Nine Realities in IT Management

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If you are IT Manager,CIO or head of IT department and sincere enough to talk to business users management terms like "Availability", "Relability", "Business continuity" are common terms that, business users will throw at you in high pace drama meeting.

I am sure, first time when u started discussing with these high tech monkeys, you would have literally given class to define it in right persecptive. I think it's still necessary to re-iterate literal theoratical meaning and interpreteation behind it.

I feel you must read article Gary Audin - president of Delphi inc. in Business Communication Review about defining "five nines" and understanding it's implementation in practical world. Example given is more Telecom oriented but, same hold true for other IT systems also.